Senior Public Service Administrator

Agency Statement & Essential Functions

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Deputy State Central Register Call Center Administrator. Subject to management approval, this position will manage and direct operations for a specified shift for the Department’s 24 hour/7 day per week Child Abuse and Neglect Hotline and will oversee assigned Call Center Team Supervisors. Additionally, the position will develop strategies and monitor activities to ensure the consistent application of child protection policies and procedures involved in the reporting, evaluation, and retrieval of child abuse and neglect information. This position provides a great opportunity for someone with strong management capabilities who wants to help ensure that the most vulnerable among us are protected. DCFS provides a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership skills. We invite all qualified applicants to apply to join our innovative team to make a positive difference in the lives of children and families.

• Serves as Deputy State Central Register Administrator. 
• Serves as full line supervisor.
• Possesses significant authority to function in the capacity of the Deputy Director to determine and implement a specific course of action with regard to child protection issues.
• Develops and implements a program of staff development and training for subordinate staff. 
• Provide extensive input and makes recommendations regarding annual budget plans for SCR as a whole. 
• Performs other duties as required or assigned which are reasonably within scope of the duties enumerated above. 

Minimum Qualifications

• Requires an MSW or master’s degree in a related human services field (child, family, and community services, criminal justice, criminal justice administration, early childhood development, early childhood education, elementary education, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, law enforcement, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, secondary education, social science, social services, sociology, and special education).
• Requires four years of progressively responsible administrative experience in a child welfare/child protection field.

Preferred Qualifications

• 3 years of experience supervising professional staff. 
• 2 years of managerial experience in a professional setting within a public or business organization.
• 3 years of professional experience in a call floor environment.
• Professional experience working in a 24 hour/7 day per week operation.
• Professional experience in staff development and training.
• Professional experience in the development of strategies for effective program operation.
• Professional experience in multi-tasking with multiple system applications.

Conditions of Employment

• Requires the ability to pass a background check.
• Requires ability to travel in the performance of duties. Requires appropriate, valid driver's license.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. 

Education

Requires an MSW or master’s degree in a related human services field (child, family, and community services, criminal justice, criminal justice administration, early childhood development, early childhood education, elementary education, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, law enforcement, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, secondary education, social science, social services, sociology, and special education).