PUBLIC SERVICE ADMINISTRATOR

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Statewide Telecommunications Administrator.  Under administrative direction, this position will direct, coordinate, and review the activities of the statewide telecommunications program for the Department of Children and Family Services.  The position will provide guidance regarding available technology and cost effectiveness of proposed telecommunications systems and devices.  This position will also monitor unit activities to ensure compliance with Department policies and federal and state laws, rules, and statutes.  Additionally, the position will confer with subordinate manager regarding telephone, wireless, and data issues, and/or requests related to cost factors, equipment information and analysis, new/pending orders and projects, billing interpretation and reconciliation, and deadlines.  This position is a great opportunity for someone who is detail oriented and dedicated to ensuring the effectiveness of the Department’s vital telecommunications program.  DCFS offers a competitive salary plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task.  We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.

Essential Functions

• Serves as Statewide Telecommunications Administrator
• Confers with subordinate manager regarding telephone, wireless, and data issues, and/or requests related to cost factors, equipment information and analysis, new/pending orders and projects, billing interpretation and reconciliation, and deadlines
• Serves as working supervisor
• Attends meetings, training sessions, seminars, and conferences to maintain current knowledge on voice and information technology products
• Develops training on various telecommunications systems
• Oversees telecommunications audits to determine potential areas for cost reduction and elimination of unnecessary expenses
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four years of college, preferably with
  coursework in business or public administration
• Requires three years of responsible administrative experience in a public or business organization

Specialized Skills

• Of the noted experience, requires a minimum of 2 years of experience in the administration/implementation of telecommunications systems

Preferred Qualifications

• 2 years of professional experience in the administration/implementation of telecommunications systems
• 2 years of professional experience in a public or business organization utilizing extensive knowledge of telecommunications systems and operations
• 3 years of professional experience in a public or business organization utilizing the ability to develop and manage a statewide program
• 3 years of professional experience in a public or business organization utilizing the ability to develop, install, and evaluate new and revised methods, procedures, and performance standards
• 3 years supervising telecommunications staff or developing training on telecommunications systems for a public or business organization
• 3 years of experience in a public or business organization utilizing computer skills, particularly in Excel, and a working knowledge of other Microsoft Office products (Outlook and Word) or similar programs

Conditions of Employment

• Requires ability to pass a background check
• Requires ability to travel in the performance of duties. Requires appropriate, valid driver's license
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

About the Agency

DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.