Administrative Assistant

Home Instead Senior Care
Job Description

We are looking for an Administrative Assistant to join our team!  This person should be interested in working for a reputable, growth orientated home care agency in Springfield, IL!

The Administrative Assistant is expected to perform a variety of clerical administrative duties that support the office staff.  The Administrative Assistant is expected to answer phones, complete administrative duties and support staff members with clerical tasks in order to provide the highest quality service to CAREGivers and clients.

Responsibilities

  • Reflect the core values of BF Home Care, dba as Home Instead Senior Care
  • Greet and welcome each visitor in a friendly, warm and professional manner
  • Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
  • Field CAREGiver inquires over the phone in a knowledgeable manner and assist the Human Resource Department as needed
  • Support Human Resource Team with several aspects of CAREGiver Engagement
  • Enter and maintain accurate client and CAREGiver records in the operating system
  • Communicate client and CAREGiver concerns or problems with owner of other staff members as appropriate
  • Ensure Home Instead Senior Care standards are met and upheld
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with owners, colleagues and CAREGivers
Secondary Responsibilities
  • Assist with billing processing, including client invoices and CAREGiver payroll
  • Assist with stuffing and mailing client invoices and CAREGiver payroll
  • Participate in quarterly CAREGiver meetings
  • Order and stock office supplies
  • Maintain supplies for postage, fax, credit card, and copy machine
  • Perform any and all other functions deemed necessary
  • 100% of calls answered by 3rd ring
  • 100% of calls on hold 30 seconds or less

Education/Experience Requirements 

  • High school graduation or the equivalent 
  • One year of related business experience or an equivalent combination of education and work experience may be considered 
  • Must possess a valid driver's license 

Knowledge, Skills, and Abilities 

  • Must have an understanding of and uphold the policies and procedures established by BF Home Care, Inc. (dba an independently owned and operated Home Instead Senior Care franchise) 
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively 
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines 
  • Must have knowledge of the senior care industry 
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills 
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures 
  • Must have the ability to organize and prioritize daily, monthly and yearly work 
  • Must be able to establish good working relationships with management, colleagues, franchise owners and their staff 
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone 
  • Must present a professional appearance and demeanor 
  • Must be able to operate office equipment 
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Word and Excel 
  • Must be able to work evenings on occasion (primarily CAREGiver Meetings - once a quarter) 
  • Must be able to perform duties in a professional office setting 
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